FAQs

  1. Where are your products made?

 All our products are made in the USA.

  1. Where are your warehouse located?

 We are located in New York USA. 

  1. Are Lotus 369 soaps organic?
We use responsibly sourced ingredients in our production, but our products do not have organic certification.
  1. What is then process of making soap?
Any soap is made using inorganic substance sodium hydroxide or potassium hydroxide. Both react with oil to form soap and glycerin.   Every single soap must go through this process of saponification and therefore all are by far considered inorganic. However, we used responsibly sourced all-natural ingredients and made it in the USA. 
  1. Are Lotus 369 soaps vegan?

All our products are purely made using plant-based essential oils and responsibly sourced ingredients. Click on each product and know whether they are vegan or non-vegan. However, on huge orders upon special requests, we could make vegan based products.

  1. Can I have a tracking number?

We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.

  1. Can I pay in my local currency?

The currency will be set to USD by default, this is converted to your currency once you reach checkout.

  1. Why have I not received any order confirmation details?

This happens because our customers have accidentally entered their email information incorrectly. Post payment confirmation process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email incorrectly, please contact us via phone at 845-384-2748 or email us Lotus369LLC@gmail.com and we will fix it for you.

  1. What is your refund policy?

Making you happy is our number one priority.  If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.  Unfortunately, we are unable to accept returns for products opened and used.

  1. How do I contact you?

If you have any questions that are not on this FAQ page, please contact us via email at Lotus369LLC@gmail.com and we will reply to your inquiry in 24 hours.