- Where are your products made?
All our products are made in the USA.
- Where are your warehouse located?
We are located in New York USA.
- Are Lotus 369 soaps organic?
- What is then process of making soap?
- Are Lotus 369 soaps vegan?
All our products are purely made using plant-based essential oils and responsibly sourced ingredients. Click on each product and know whether they are vegan or non-vegan. However, on huge orders upon special requests, we could make vegan based products.
- Can I have a tracking number?
We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.
- Can I pay in my local currency?
The currency will be set to USD by default, this is converted to your currency once you reach checkout.
- Why have I not received any order confirmation details?
This happens because our customers have accidentally entered their email information incorrectly. Post payment confirmation process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email incorrectly, please contact us via phone at 845-384-2748 or email us Lotus369LLC@gmail.com and we will fix it for you.
- What is your refund policy?
Making you happy is our number one priority. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions. Unfortunately, we are unable to accept returns for products opened and used.
- How do I contact you?
If you have any questions that are not on this FAQ page, please contact us via email at Lotus369LLC@gmail.com and we will reply to your inquiry in 24 hours.